Privacy Policy
How MQ Ideas collects, uses, and protects your personal information.
Last updated: July 2025
At MQ Ideas, your privacy is important to us. This policy explains what information we collect when you use our website, book wellness consultations, or purchase products — and how we use and protect that information.
1. Information We Collect
Personal Information
When you book a consultation, purchase products, or contact us, we collect information such as your name, email address, phone number, and shipping address.
Health & Wellness Information
For nutrition consultations and wellness coaching, we collect health-related details including dietary habits, medical history, wellness goals, and lifestyle information. This is used solely to create your personalized wellness plan.
Payment Information
Payment transactions are processed through secure third-party payment providers. We do not store your full card details on our servers.
Usage Data
We may collect anonymised data about how you interact with our website (pages visited, time spent) to improve our services. This is done through tools like Vercel Analytics and does not identify you personally.
2. How We Use Your Information
To Deliver Our Services
Your personal and health information is used to provide personalised nutrition consultations, wellness coaching, and to process your product orders.
Communication
We use your contact details to send appointment confirmations, order updates, progress check-ins, and important service information. We will only send marketing communications if you have opted in.
Service Improvement
Aggregated and anonymised data helps us improve our website, services, and wellness programmes.
3. Sharing Your Information
We Do Not Sell Your Data
MQ Ideas does not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We work with trusted third-party providers for payment processing, order fulfilment, and email communication. These providers are bound by confidentiality agreements and only process your data on our behalf.
Legal Requirements
We may disclose information if required by law or in response to a valid legal request.
4. Data Security
How We Protect Your Data
We implement industry-standard security measures including encrypted connections (HTTPS), secure server infrastructure, and restricted access controls to protect your personal information.
Health Data
Health and wellness information shared during consultations is treated with the highest level of confidentiality. Access is limited strictly to your assigned consultant.
5. Your Rights
Access & Correction
You have the right to access the personal data we hold about you and request corrections if any information is inaccurate.
Deletion
You may request deletion of your personal data at any time. We will honour this request unless we are required to retain it for legal or contractual reasons.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
6. Cookies
What We Use Cookies For
We use essential cookies to keep your session active (e.g., cart contents, login state) and analytics cookies to understand site usage. You can disable non-essential cookies in your browser settings.
7. Contact Us
Privacy Questions
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@mqideas.com. We will respond within 5 business days.